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The
industry standard for Help Systems is the Web Based or
HTML based system. This means that the manual is
on-line, viewed and searched as you would a web page.
The power is in being able to link to other areas of
the help system immediately opposed to paging to those
areas as you would with a paper manual.
Macromedia's
Robohelp is the most common tool used. Robohelp
has recently released a Flash
Help
upgrade which is the next generation of Webhelp and
follows the World Wide Web Consortiums' (W3C) XHTML
standard.
I have
over ten years experience in developing and preparing
end user support material for both hard copy and web
based applications. Tools that I have used are
Macromedia's Robohelp, Microsoft Word, Adobe Acrobat and an HTML text
editor.
If you
need to prepare end user support material of business
and technical processes, such as online help, user
guides, release notes, training materials and context
sensitive help I can help in this process. A
paper manual can easily be converted to a web-based
help system if you have material already prepared.
I
have worked with top management in developing and
preparing many online help systems including several
lending policies. This system can be personalized by
incorporating your company colors into the final
design or "skin" that is developed.
Below is an example of a Robohelp Help System.
Sample
Robohelp Flash Project
Associated
with any manual or policy, I can also build a
"Revision History". This is a powerful
tool for any user who needs to know what policy or
procedure was in effect at a specific time. This
can be useful when dealing with legal issues.
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