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Sandy
Ward
P.
O. Box 642
Grenada,
Mississippi 38901
Email:
sandy@scswebdesign.com
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Summary of
Qualifications
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Experience
in preparing end-user support material of business and
technical processes including online help systems,
user guides, release notes, and other training
materials. Excellent
interpersonal skills in working with all levels of
management. Excellent
organizational, time management and analytical skills.
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Education
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Dec
2009
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Mississippi
State University - Starkville, MS
Bachelor
of Science, Interdisciplinary Studies
Emphasis
in Journalism / Instructional Design
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Dec
2007 |
Holmes
Community College - Grenada, MS
Associate
of Arts, Liberal Arts
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May 2003 |
Robohelp
Certificate
EHelp
Learning Center - Atlanta, GA |
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Aug 1981 |
Control
Data Institute - Bensenville, IL
Certificate
in Programming (Graduated with High Honors)
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Professional
Experience |
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SCS
Web Design - Grenada, Mississippi Web
Designer/Web Help Authoring Systems Expert
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May
2003 - Present |
Designed
and implemented Credit Policy for regional bank
utilizing Robohelp including training of staff that
would be maintaining project going forward.
Recently completed documenting a software
package for a Software Engineering company.
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Regions
Financial Corporation, Birmingham, AL
January 1987 to March
2007
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Mar
2003 - Mar 2007 |
Risk
Reporting and Analytics
Program/Documentation
Analyst |
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Designed,
wrote, edited and followed through to production
the following web-help authoring systems
utilizing Adobe’s sophisticated help system
software, Robohelp: Credit Policy, Risk
Reporting Report Index, Credit Risk Rating
Manual, Basic Robohelp (used in training new
employees) and Credit Forms Index.
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In-house
Robohelp subject matter expert responsible for
training and troubleshooting.
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Interviewed
subject matter experts, researched business
processes, including editing and standardizing
material prepared by others.
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Selected
photographs and other images to illustrate
materials including preparing flow charts for
various business processes.
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Designed
all credit-related forms and provided electronic
format to be filled in online and electronically
submitted. This
included writing form instructions as well as
Quick Reference Guides.
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Utilized
Adobe Acrobat and Robohelp to prepare PDF
training materials and guides.
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Wrote,
produced and analyzed commercial production
reports extracted in a Data Warehouse
environment utilizing Cognos.
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Jan
1987 - Feb 2003 |
Credit
and Loan Review
Senior
Credit Clerk |
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Wrote,
designed and produced companies first HTML based
Credit Policy including a Revision History
eliminating need for cumbersome and costly paper
manuals.
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Designed
and prepared financial and credit reports for
senior management meetings held monthly as well
as for Board Meetings held quarterly.
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Liaison
with federal (FDIC) and state bank examiners,
providing requested data.
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Community |
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County
Coordinator
for
Montgomery County
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Mississippi
, part of the MSGenWeb, USGenWeb and WorldGenWeb
projects to provide free, online genealogical
data.
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County
Director
for
Grenada County
,
Mississippi
, part of the Mississippi Genealogy and History
Network.
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